Two engagements: a build, then an optional retainer.

That cannot happen, because of how the payments are split. A deposit starts the work. The balance is only due after you have seen the finished site and told me it's right. If it is not what we agreed, I fix it, and you still have not paid the balance. You are never in a position of having paid in full for something you have not looked at.

It starts with a short intake about your business: what you do, who you serve, and what the site needs to accomplish. From there the site gets built, you get one review round to request changes, and it launches on your domain. That launch is the one-time build fee, priced between $1,500 and $3,000 depending on page count and complexity.

No. The website build and the automation retainer are billed separately and neither requires the other. Plenty of businesses launch the site first and add the retainer later once they see what the site brings in.

It is one flat monthly fee, $200 to $350 depending on what is included, billed month to month with no annual contract. It covers the chatbot, missed-call text-back, review requests, appointment reminders, and ongoing hosting and content updates to the site.

It is configured with your business's own information: services, hours, pricing structure, and common questions, then answers using that material instead of a generic script. If something changes, an update to the chatbot's configuration is part of the retainer, not a separate request.

When a call to your business goes unanswered, the caller gets an automatic text within moments acknowledging the missed call and inviting them to reply or book. It turns a hang-up into an open conversation instead of a caller who tries the next business on the list.

Every customer gets asked, not just the ones expected to be happy, and no customer is offered anything in exchange for a review. That approach lines up with the FTC's 2024 Consumer Review Rule, which bans incentivized or cherry-picked reviews and carries real penalties for violations.

An automatic text or email confirming an upcoming appointment and reminding the customer as it approaches. It cuts down on no-shows and late cancellations for any business that books appointments: a medical office, a salon, a repair shop, or a service call.

No. The website build is a one-time fee for a finished asset you own. The automation retainer runs month to month and can be canceled at any time without losing the site.

The automation retainer, chatbot, missed-call text-back, review requests, and appointment reminders, can often be layered onto an existing site depending on how it is built. The free scoping conversation covers whether that is workable or whether a rebuild makes more sense first.

Yes, and they are quoted per job rather than sold at a list price, because the work varies too much for one number to be honest. Bring me the thing you do every week that you resent doing. I look at it, tell you whether it is worth automating, and give you a fixed number before anything is built. Finding out costs nothing, and the second most common answer is that you should not bother.

It can write the replies. It does not send them. Drafts land in your drafts folder, written in your voice using your real prices, hours, and policies, and a person reads each one and hits send. Nothing unreviewed ever reaches a customer, and anything the tool is unsure about gets flagged rather than guessed at. It works with the Gmail or Outlook account you already have, without moving your email anywhere.

Four tests. The job has to be repetitive and rule-shaped, because automating a decision you have not actually made yet just produces confident nonsense faster. The time saved has to beat the cost over a year. Being wrong has to be survivable, which is why anything that could reach a customer, a patient, or a regulator keeps a human in the loop. And you have to be able to switch it off in a minute without breaking anything else. If a job fails those, I say so instead of building it.